NBEUK needs to collect personal information to carry out everyday business functions and services effectively and compliantly to comply with the requirements of the law and regulations. As NBEUK processes personal information regarding individuals (data subjects), we are obligated under the UK’s Data Protection Act 2018 to protect such information, and to obtain, use, process, store and destroy it, in compliance with the Data Protection Act 2018 and its principles.

Under Data Protection Action 2018, an individual has the right to obtain from the controller, confirmation as to whether personal data concerning them is being processed. We are committed to upholding the rights of individuals and have dedicated processes in place for providing access to personal information.

Where requested, we will provide the following information:

  • The purposes of the processing
  • The categories of the personal data concerned
  • The recipient(s) or categories of recipient(s) to whom the personal data has been or will be disclosed
  • If the data has been transferred to a third country or international organisation(s) (and if applicable, the appropriate safeguards used)
  • The envisaged period for which the personal data will be stored (or the criteria used to determine that period)
  • Here the personal data was not collected directly from the individual, any available information as to its source

How to make a Subject Access Request

A subject access request is a request for access to the personal information that NBEUK holds about you, which we are required to provide under Data Protection Act 2018 (unless an exemption applies). You can make this request in writing, or you can submit your access request electronically. Where a request is received by electronic means, we will provide the requested information in a commonly used electronic form (unless otherwise requested by the data subject).

Identity Verification

Subject Access Requests are passed to the Information Security Officer (ISO) as soon as received and a record of the request is made. The person in charge will use all reasonable measures to verify the identity of the individual making the access request, especially where the request is made using online services. We will utilise the request information to ensure that we can verify your identity and where we are unable to do so, we may contact you for further information, or ask you to provide evidence of your identity prior to actioning any request. This is to protect your information and rights. If a third party, relative or representative is requesting the information your behalf, we will verify their authority to act for you and again, may contact you to confirm their identity and gain your authorisation prior to actioning any request.

You can use the form below to make a data subject access request in writing by sending the request to:

The Information Security Officer
National Bank of Egypt (UK) Limited
National Bank of Egypt House
8-9 Stratton Street
London, W1J 8LF

Telephone: +44 (0)20 7389 1200 or by emailing the completed form to infosec_enquiries@nbeuk.com

Download Subject Access Request Form PDF