We will be upgrading our banking platform during the last week of August 2025. This
upgrading of our banking platform will help us improve our operational efficiency
thereby allowing us to deliver better services to you more efficiently.
How does this affect me?
The upgrading of our banking platform means that all of your account number(s) across current, deposit and loan will change once the new banking platform is in place. We will write to you within 5 working days after the new banking platform is in place advising you of your new account number(s).
Your old account number(s) will still be valid 90 days after the new banking platform is in place. This means that any transactions such as cheques, standing orders, deposits, or withdrawals from your current (or transactional) account using your old account number(s) will still be processed as normal until then. After that you will need to use your new account number(s). We will confirm that exact date which your old account number(s) will cease to be valid when we write to you to confirm the switch over date.
If you hold a cheque account, we will order new cheques books for you with your new account number after the new banking platform is in place. There is nothing you need to do.
You can still use your old cheque.
What new services will be available?
As part of our system upgrade, we are pleased to confirm that online and mobile
banking services will be coming.
We will write to you after the new banking platform is in place with details of how to
register for online and mobile banking, and providing you with the terms and conditions for use. Registration to the online service is optional but we encourage you to register of improved banking services.
How will my services be affected?
We have listed below the key services provided and whether there will be any changes as a result of the change in the banking platform. We have also identified which of these services can be accessed by online/mobile banking if you choose to register for the service.
| Service | Changes | Can I do Online? |
| Open account | No change | No |
| Close Account | No change | No |
| Change account details (eg address, contact details etc) | No change | No |
| Account enquiries | No change | Yes |
| Order cheque book | No change | Yes |
| Unblock/stop cheques | No change | Yes |
| Cheque status enquiry | No change | Yes |
| Open a term deposit | No change | Yes |
| Early redeem a term deposit | No change | Yes |
| Renew a term deposit | No change | Yes |
| Request payments | No change | Within NBEUK and UK accounts held at other banks |
| Create standing orders | No change | Yes |
| Cancel standing orders | No change | Yes |
| Request statements | No change | Yes |
| Foreign payments | No change | No |
| Unpaid cheques | No change | No |
| Transaction investigations | No change | No |
| Buy to let mortgage services | No change | No |
| Commercial loan services | No change | No |
| Trade Finance services | No change | No |
Will there be any additional charges related to the change in banking platform?
There are no additional charges related to the change in platform. Our standard tariffs and charges are available on our website www.nbeuk.com
How will my personal data be managed?
Your personal data will continue to be processed in accordance with the UK General Data Protection Regulation (UK GDPR).
What do I need to do?
Nothing – we will keep you updated if any requirements arise in the future.
What happens if I have any queries?
Please contact your account manager, or call us on +44 (0)20 7389 1200, or email us at customer.service@nbeuk.com
NBEUK Replacement of Banking Platform FAQs
Click here to review NBEUK Replacement of Banking Platform FAQs.